Personal - Other Services

We support the financial needs of customers with a variety of in-branch services and convenient banking solutions. Maximize your customer benefits and find ways to simplify money matters.

Access up-to-date account information by calling our designated 24/7 number: 918.426.3282 or 800-259-2262. When calling, you will be presented with options to retrieve balance information, monitor cleared check lists, transfer funds, and make loan payments. Just be sure to have your account number and PIN handy before dialing.
Add convenience and security to your wallet with a MasterCard® credit card. Choose the credit card that matches your preferences and enjoy a range of bonus benefits including:

  • Concierge Service1
  • Price Protection
  • Baggage Delay Insurance
  • Car Rental Collision Damage Waiver Insurance
  • Extended Warranty
  • Travel Assistance
  • Roadside Assistance
  • Purchase Assurance
  • Travel Accident Insurance
Certain restrictions apply (detailed in the applicable benefits brochure received with new credit card).
 
Cards offered by TIB The Independent BankersBank, N.A. The Bank N.A. is a partner bank of TIB The Independent BankersBank, N.A., Farmers Branch, TX.
These products are not insured by the FDIC.
 

Personal Card – Low Rate Option

Features
  • No annual fee
  • Low introductory rate for the first six months2
  • Competitive ongoing APR2
  • 25-day interest-free grace period on all purchases (no grace period on cash advances)

Benefits
  • 24-hour toll-free, live customer assistance available at 800.367.7576
  • Online account information available 24/7 at www.cardaccount.net
  • Rental car collision damage waiver protection and a host of extraordinary MasterCard® benefits
  • APR2 for cash advances is the same as - not higher than - for purchases

Fees
 

Personal Card – World / Preferred Points Rewards Option

Features
  • Earn points that you can redeem for rewards
  • Earn one point for each dollar spent, up to 10,000 points per month
  • Low introductory rate for first six months2
  • Competitive ongoing APR2
  • No annual fee
  • 25-day interest-free grace period on all purchases
  • No grace period on cash advances

Benefits
  • Redeem your rewards points for cash-back awards, retail gift cards, travel and a wide variety of merchandise including: cameras, mp3 players, home theater systems, portable DVD players, sporting equipment, jewelry, luggage, electronics, video game equipment, and more
  • To view or redeem rewards points, visit www.mypreferredpoints.com or call 866.678.5191
  • 24-hour, toll-free, live customer assistance available at 800.367.7576
  • Online account information available 24/7 at www.cardaccount.net
  • Rental car collision damage waiver protection and a host of extraordinary MasterCard® benefits
  • APR2 for cash advances is the same as - not higher than - for purchases

Fees
 

How to Apply

  • Download and complete the PDF application or pick up an application at any of our banking offices
  • Submit application by:
    • Email to banksupport@mybankersbank.com³
    • Fax to the Card Service Center at 877.809.9162
      Mail to:
      Card Service Center
      P.O. Box 569120
      Dallas, TX 75356-9120
¹ Concierge Services available with World MasterCard® only.
² Please see application for information about current APRs and fees.
³To protect your identity, please use a secure method when submitting via e-mail.
 
All loan products, including credit cards, are subject to approval. Certain fees and conditions may apply.
With a GenGold® membership*, The Bank N.A. checking customers have access to a suite of savings opportunities. Explore the many ways that you and your family can save on everyday expenses, including:
 
  • Groceries
  • Prescription medications
  • Eye exams
  • Travel services
  • Retail shopping
  • Dining out
  • And so much more

As a The Bank N.A. checking customer, you will experience all the benefits of GenGold® for a low monthly fee of $4.95.
 

GenGold® Member Benefits

Identity Theft Protection & Security Center
  • Set Fraud Alerts
  • Reduce Junk Mail
  • Order Free Credit Reports
  • Organize Personal Information
  • Activate Identity Theft Restoration Service

Cash Back Reward
  • Earn up to 12% Cash Back at national online retailers
  • Cash Back awards accumulate in an online reward account
  • It's simple and automatic every time you use your Debit Card at participating online retailers

Health Services
  • Prescription Discounts
  • Group Dental Plan*
  • Vision Care / Product Discounts
  • Hearing Care / Product Discounts

Travel Discounts
  • Domestic & International Airline Tickets
  • Hotel, Car Rentals & Cruises
  • Theme Park Admissions
  • Ski Area Passes
 
Family Benefits
  • Internet Grocery Coupon Club
  • Movie Ticket and Rental Discounts
  • Restaurant & Retailer Discounts
  • Local Business Community Discounts
  • 24-Hour Emergency Roadside Service**
  • Pet Health Insurance**
  • And much more
 
Personal Mobile Concierge
  • Access savings from your mobile device at over 300,000 participants
  • Automatically searches for deals nearby or wherever you travel, using your GPS location
  • eGift Cards sent immediately to your mobile device for instant redemption

 

Download the FREE app***
 
Download on the App Store
Get it on Google Play
 

Sign Up Now

To enroll in Generations Gold®, you may visit with a Customer Service Representative in one of our banking offices.
 
*Not a Bank product. Benefits offered through a third party.
**Additional fee applies. See GenGold® website for complete program details.
 
***Standard data rates apply. GenGold® membership required. Ask for details.
Obtain money orders and cashier's checks at our lobby banking office locations. Money orders cost $1.00 each and cashier's checks are $2.00 each.

For more information on money orders or cashier's checks, call a Customer Service Representative at 800.259.2262 or 918.423.2265.
The Bank N.A. offers VISA® Gift cards that are sold at each lobby banking office location.
 
  • Use where debit cards are accepted - at millions of retail locations
  • Choose the amount you want to give to fit your budget: from $10.00 to $1,000.00
  • Recipient can shop online, over the phone, or in person
  • Safer than cash
 
The following fees apply:
  • Purchase fee is $2.95
  • Monthly inactivity fee of $2.95 after 12 consecutive months of inactivity
  • Lost/stolen replacement card fee of $5.00
 
For more information on VISA® Gift cards, please call a Customer Service Representative at 800.259.2262 or 918.423.2265.
 
Cards issued through MetaBank®, a federally-chartered savings bank, Member FDIC. If you register your card, the funds will be insured by the Federal Deposit Insurance Corporation (FDIC), subject to applicable limitations and restrictions of such insurance. Cards may be registered by logging into www.MyPrepaidBalance.com.
 
 
Notary services are available at our lobby banking office locations for a fee of $5.00.
 
If you have questions about notary services, please call a Customer Service Representative at 800.259.2262 or 918.423.2265.
Safe deposit box rentals are available at each main branch location. Each rental includes:
 
  • $10.00 key deposit
  • Automatic debit of annual rent from a checking or savings account at The Bank N.A.

McAlester Sizes & Annual Rental Fees
3 x 5 = $12.00
4 x 5 = $16.00
3 x 10 = $25.00
5 x 10 = $30.00
10 x 10 = $50.00
 
Stillwater Sizes and Annual Rental Fees
3 x 10 = $24.00
5 x 10 = $40.00
10 x 10 = $80.00
15 x 24 = $180.00
 
Should it become necessary to drill a box (for instance, if you lose both keys), drilling fees will be assessed to you at current cost.
 
For more information or questions, please contact a Customer Service Representative at 800.259.2262 or 918.423.2265.
 
These products are not insured by the FDIC.
Securely transfer money across the country or across the globe with our wire transfer services.
 
Domestic Wire Transfers
Outgoing (customer) $15.00
Incoming (customer) $5.00
Incoming (non-customer) $15.00
 
Foreign Wire Transfers
Outgoing (customer) $50.00 plus cost
Incoming (customer) $5.00 plus cost
 
For more information, please call Accounting at 800.259.2262 or 918.423.2265.
We offer account research for anything prior to the previous three months. If you just need a copy of a statement or check, we can get that for you too.
 
  • Account Research (1 hour minimum, ½ hour increments) is $30.00 per hour and $.50 per page
  • Duplicate statements without item images are $3.00 and with item images are $5.00
  • Copies of checks are $.50 per page
  • Fax fee is $5.00

If you have any questions about account research, please call Bookkeeping at 800.259.2262 or 918.423.2265.
Leave your checkbook at home when you shop or take a trip, with your Visa® debit card from The Bank N.A.!  Use your card anywhere Visa® is honored, to save time at the checkout counter or gas pump.
 
Stop by any lobby banking office and visit with a Customer Service Representative to get your same-day, instant issue debit card.
 
 
Couple going over finances

Mortgages

Other Services

Generations Gold®

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