Customer Awareness

At The Bank, N.A. we conduct ongoing testing and verification of our critical systems to identify and resolve security threats. All of our employees complete ongoing training on security policies and procedures. Read below on possible security threats you may receive and the best practices to protect yourself from an account hijacker. 

If you have concerns as to whether someone you are speaking with over the phone is actually a The Bank N.A. employee, please get the person's name, hang up and call our main number (918) 423-2265 to verify the legitimacy of the person. We will be able to put you back in touch with the person you were speaking with, if he/she was legitimate. 


  1. Social Engineering
    • Social Engineering is not a cyber-attack. Social Engineering relies on the power of persuasion. It aims to gain your trust, lower your guard, and encourages you to take unsafe actions such as divulging personal information or downloading malicious software.
    • The most common type of social engineering is phishing. Phishing is where attackers deceive people into revealing sensitive information or installing malware such as ransomware.
  2. Spyware
    • Spyware is software that is installed on your device, allowing others to peer into your activities. It can collect information about you without your consent.
    • Be cautious about clicking on ads you come across on the internet or social media apps.


  1. Protecting your personal information
    • Do not share your account numbers, Social Security number, or ID numbers with anyone unless you initiated the request to one of our bank employees. 
    • Do not share your username and passwords for your accounts or apps.
    • Do not share your debit card or pins with anyone.
      2. Passwords\Pins
    •  Password protection is very important. Try to avoid using easy-to-guess passwords, such as a family member’s name or pet name. When creating passwords try using a combination of upper- and lower-case letters, numbers, and symbols. Try using a completely random combination; for example, think of your favorite song or phrase and adjust the combinations of it such as R3dWh!t3&B1ue
    • Try to avoid using PINs that are easy to guess such as a birth year. Try avoiding PINs you use for other items such as your phone unlock PIN.
       3. Secure your devices.
    • Keep your computer/phone operating system up to date.
    • Keep your apps up-to-date.
    • Avoid using public Wi-Fi systems.
    • Be careful what you download. Never open email attachments from someone you do not know.
       4. Stay up to date on the latest cybersecurity threats.

The Bank N.A. will not send emails or text messages asking for you to verify your information. The Bank N.A. will not ask you to install any type of software on your device, except for our bank app, TBNA2GO.

If you believe that your account has been compromised, please visit one of our full-service branches or call (918) 423-2265 and one of our staff can assist you. 

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